Every journey starts with a commitment and a plan. Our framework helps visualize the transformation journey to understand where you are now, where you want to be and how long it will take to get there. Our expertise allows us to know which projects and services are needed at any stage to constantly evolve while remaining secure.
We have consistent communication channels and resources that are available for our clients. Our strategy and relationship management team members are part of our operations team, along with service delivery and project management. This reflects our norms of everything being a project and ensures our client needs are always seen with the holistic project management lens.
Though much of our work is often perceived as reactive, we proactively plan and prepare for the unexpected occurrences. We approach all of our client-reactive tickets and requests with a discovery, implementation plan, test plan, communication plan, potential risks, and back-out plan. We have found that by taking time to think through each of these aspects before making changes or modifications to networks, we are able to ensure a consistent experience for clients and a more successful implementation or change.
Building relationships and providing continuous education to our clients is a key part of our co-managed experience. We believe that teaching and guiding our clients and their teams through their transformation journey empowers them to consistently improve through innovation.
Technology should make our lives simpler, not harder. People follow the path of least resistance, and that means complexity or difficulty leads to ineffective technology. Don't settle for technology that solves one problem but creates another. Utilize the right technology to create efficiency and simplicity.
Technology should be well documented and communicated to describe how it works. The most utilized technologies are those which are plainly written, diagrammed, and described. Doing so allows others to use the technology as a building block.
Security must be so interwoven into the technology that it is indiscernible from the technology itself. It should be a cornerstone of good technology and the foundation for everything thereafter.
Automating mundane tasks solves problems and common mistakes while increasing productivity. It allows people to focus on higher-level projects, innovation and growth.
Technology should be built for failure. Failure can exist at every level, and when the design or engineering of a technology accounts for failure, that allows for continuity.
Think|Stack is a managed IT services company specializing in cloud and cybersecurity with human-centered design. Through education and co-management, we design, build, secure, automate, and optimize technology environments.
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